Staff at the National Disability Insurance Scheme’s watchdog say complaints about providers are falling through the cracks because they are overworked and hampered by clunky IT systems and poor communication.

NDIS Minister Stuart Robert on Friday announced the NDIS Quality and Safeguards Commission would receive 100 more staff and $92.9 million extra funding over the next four years to expand its compliance and investigative capacity and start operations in Western Australia.

Two-thirds of staff at the NDIS watchdog have told the public servants’ union they can’t adequately investigate complaints.Credit:iStock

“We will take no chances with the safety of people with disability,” he said.

The boost to resources came as the Commonwealth and Public Sector Union told a parliamentary committee the commission urgently needed more staff, upgraded equipment and training, and improved management structures so it could protect the nation’s most vulnerable people.


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