Qatar Airlines told this masthead on Wednesday that the Richardson family was now booked on flights home next week, travelling on September 16 and 17.
“Due to the restrictions on passengers travelling to Australian destinations, Qatar Airways can only carry a limited number of passengers per day to certain destinations,” a spokeswoman for the airline said.
She said selection for a flight was based on a range of criteria, including compassionate and medical requirements, and each passenger’s case was treated on an individual basis regardless of the passenger class they had booked.
There have been reports of thousands of Australians finding themselves stranded overseas because they couldn’t get on flights home, and the airline industry says the caps make flights logistically more difficult and commercially less viable.
Airlines have been criticised for cancelling flights at the last minute and bumping passengers from economy, insisting they pay for business class seats if they want to get on the flight.
Ms Richardson’s predicament got flagged with Australia’s High Commissioner to the United Kingdom, George Brandis, on Twitter.
“This is obviously extremely troubling and no Australian should – or need be – in this position,” he tweeted on Sunday.
“If the individual has access to email, please ask that they email email@example.com. If not, please DM the details and we’ll look into it urgently.”
On Monday the Australian High Commission in the UK deployed a support team to Heathrow Airport.
“They’re helping to facilitate Australians returning home, and will deliver support in the event of disruption. It’s tough to head home right now: but we’re determined to help and support however we can,” the Commission’s Facebook post read.
It is understood the family have been moved to a hotel.
In reply to her supporters on social media on Sunday, Ms Richardson said she had not received any offers of help from the federal government.
“Got told no one can help me as it’s the weekend. We don’t matter to anyone as it’s the weekend in the government,” she said.
She said she and her children were “safe” until Monday, when she was told she would hear back from the Australian High Commission.
Supporters were outraged, flooding Ms Richardson’s Facebook post to voice their dismay over the government’s lack of action.
“This is so wrong on so many levels! Where is your compassion and duty to Australians stranded overseas Prime Minister of Australia,” one poster said.
“I’m so sorry, I never imagined Australia would treat our citizens this way. I’m appalled. Bring our fellow Aussies home,” another said.
The Morrison government, in recent weeks, has been pushing state governments to lift caps on international arrivals and expand the capacity of their hotel quarantine systems to help repatriate stranded Australians.
In Western Australia, international arrivals remain capped at 525 a week or about 75 a day.
Ms Richardson has not responded to requests for comment.
A spokesperson for the Department of Foreign Affairs and Trade said while they would not comment on individual cases the Australian consular officials around the world were doing all they could to assist Australians overseas and referred to emergency loans available for vulnerable citizens.
Fran is the editor of WAtoday
Daile Cross manages the WAtoday newsroom.